The ERS Advantage

• Language-of-choice interviews in real-time
  
• Thoroughly trained and monitored interviewers
  
• Digital audio play out
  
• Integrated voice response
  
• Digital response capture
  
• Dedicated account managers

ERS is proud to employ hundreds of highly-skilled interviewers across the U.S. who are dually fluent and adept at working directly with decision makers and securing their cooperation. Each ERS team member is thoroughly trained and routinely monitored for the highest levels of quality assurance. The Bilingual Research Services (BRS) division of ERS is the largest fully-bilingual (English/Spanish) telephone data collection company in the United States.

Interviewers are trained in numerous interview disciplines including consumer, business-to-business, customer and employee satisfaction, physician recruiting, in-home product placement, advertising and brand recalls, opinion polling, voter persuasion and more.

Companywide, ERS interviewers operate 400 stations that utilize the very latest in predictive dialer technology, which centrally controls dialing in all three ERS interview facilities. This advanced feature creates one integrated virtual call center which allows interviewers to work as a cohesive team and complete over 1500 hours of interviews in a single night.