The ERS Advantage

• Full range of custom solutions
  
• Blended-methodology (CATI/Web) data collection services
  
• Client data portal
  
• Dedicated account managers
  
• Translation services
  
• Rigorous internal testing of scripts
  
• Client briefing & monitoring
  
• Coding & tabulation
  
• Various data-delivery formats

ERS provides a comprehensive package of custom access solutions for each project from start to finish. Every job is assigned to a dedicated account manager who efficiently guides the project through every phase of production, including:

• TRANSLATION SERVICES – Accurate translation of scripts and open-ended responses is provided by expertly trained ERS staff.
• SCRIPTING AND TESTING – Rigorous internal testing and custom tailoring of scripts are standard. In addition, ERS encourages remote testing by clients prior to the project live date through a secure website.
• SAMPLING – Expert guidance provided in designing the most appropriate sampling methodology for each study. Options include:
  • Random digit dialing
  • Telephone directory sampling
    
  • Area probability sampling
    
  • Quota sampling
    
  • Target professional list sources
    
• CLIENT BRIEFING AND MONITORING – Each interviewer is thoroughly briefed on study specifics and internal monitoring ensures that every study is properly conducted. Remote monitoring of live interviews is available so that clients can personally verify that projects are running to specifications.
  
• CLIENT DATA PORTAL – ERS provides a secure client data portal, allowing clients to log in any time and receive live updates on quotas, toplines and sample disposition reports.
  
  • Quota reports are updated every 15 minutes daily
    
  • Toplines data is refreshed twice daily
    
  • Sample reports include incidence and a detailed disposition breakdown, and are updated nightly
    
• CODING AND TABULATIONS – Comprehensive code books for open-ended responses are developed to clients’ exacting specifications. Fully-coded tables are delivered quickly and accurately by in-house staff trained and certified in SPSS-MR Quantum tabulation.
  
• DATA DELIVERY – Raw data can be delivered in any standard format requested, including ASCII, Card/Column, Excel, delimited, or SPSS.